Terms of service

Terms of Service

Welcome to tidyjoy. By accessing tidyjoy.co or purchasing from our store, you agree to the following terms and conditions.

1. About Our Store

tidyjoy. offers home cleaning products and related household essentials through our online store at www.tidyjoy.co.

For questions about your purchase, contact us at tidyjoy@proton.me.

2. Products and Availability

We aim to present accurate product descriptions, photographs, specifications, and prices.

Product availability may change without notice. Packaging and presentation may occasionally vary, while the product supplied should correspond to its advertised description.

Please read the product label, directions, warnings, and safety instructions before use.

3. Pricing and Payment

All prices are displayed in Pakistani Rupees (PKR).

Available payment methods are shown at checkout and may include Cash on Delivery (COD).

Delivery charges and applicable taxes, where relevant, are displayed before order confirmation.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order, we will contact you before proceeding with a revised amount.

4. Orders

After placing an order, you may receive an order confirmation by email or another available contact method.

We may contact you to verify order information or resolve delivery-related questions.

Orders may be cancelled where products are unavailable, payment cannot be completed, or an order cannot reasonably be fulfilled. Any payment collected for a cancelled order will be refunded as appropriate.

5. Shipping and Delivery

Delivery is available to eligible locations in Pakistan.

Shipping charges, delivery availability, and relevant conditions are explained in our Shipping Policy.

Please provide accurate delivery information and a reachable phone number.

6. Returns and Refunds

Returns, replacements, cancellations, and refunds are handled according to our published Return & Refund Policy and applicable consumer protection laws.

7. Safe Product Use

Our cleaning products are intended for their stated household uses.

Follow all directions and warnings on the packaging. Keep cleaning products away from children and pets, and do not mix cleaning chemicals unless the product instructions expressly permit it.

We are not responsible for damage arising from misuse to the extent permitted by applicable law. Nothing in these terms limits rights or remedies that cannot legally be excluded.

8. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with its operation, or submit fraudulent orders.

Product photographs, branding, designs, and original website content may not be reproduced commercially without permission from the relevant rights holder.