Refund policy

Return & Refund Policy

At tidyjoy., we want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return within 7 calendar days of delivery if your product is:

Unused and unopened
In its original packaging
In resalable condition

To request a return, email tidyjoy@proton.me with your order number.

Please do not send products back without contacting us first.

2. Damaged, Leaking or Incorrect Products

If your order arrives damaged, leaking, defective, or contains the wrong product, please contact us as soon as possible, preferably within 72 hours of delivery.

Include your order number and clear photographs of the product and packaging.

We'll review your request and arrange an appropriate resolution, which may include a replacement or refund.

Where the issue is caused by our error or a product arriving damaged, we'll cover reasonable return shipping costs where a return is required.

The reporting period does not limit your rights under applicable consumer law.

3. Opened or Used Products

For safety and product-integrity reasons, we generally cannot accept change-of-mind returns for cleaning products that have been opened, used, or partially consumed.

This restriction does not apply to defective or incorrectly supplied products where a remedy is required by law.

4. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Please use secure packaging to prevent leakage or damage during transit.

Our support team will provide return instructions and the appropriate return address after approving your request.

5. Refunds

Once your returned product is received and inspected, we'll notify you of the outcome.

Approved refunds will generally be processed within 7–10 business days after approval.

For Cash on Delivery orders, refunds may be arranged through bank transfer or another mutually agreed payment method.

Original delivery charges are generally non-refundable for change-of-mind returns. This does not apply where a refund of delivery charges is required because of our error or applicable law.